Returns & Exchanges
At Petal & Pup, we want you to love your new look, but if it's not quite right, we offer easy returns for store credit within 30 days of delivery. Please ensure all items are in their original condition, unworn, and with all tags still attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select your preferred return method to generate a prepaid shipping label or a QR code for a drop-off location.
Package Your Items
Carefully pack your items in their original packaging or a secure mailer, ensuring all original tags and hygiene seals are intact.
Send and Track
Drop off your package at the designated carrier location; once received and inspected, your store credit will be issued via email within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing